Imprint
FMLY.LIFE GmbH
Franziskanerplatz 6/11
1010 Wien
Österreich
Responsible for content according to § 55 Abs. 2 RStV (Germany) / § 24 MedienG (Austria)
FMLY.LIFE GmbH
Contact
Email: info@say10.com
Website: www.say10.com
Privacy Policy
This website collects email addresses solely for the purpose of sending newsletters and updates from Say10. When you enter your email and click "Subscribe", you consent to being contacted via email.
By subscribing to the newsletter, I agree to the processing of my personal data for the purpose of establishing contact and sending offers and information by Sony Music Entertainment Germany GmbH and the artist Ferdinand (fka Leftboy) via e-mail. Consent can be revoked at any time with future effect by sending a message to datenschutz@sonymusic.com or by clicking on the respective unsubscribe link in the respective newsletter.
Terms & Conditions
Last updated: March 01, 2026
1. Introduction
These Terms & Conditions apply to all purchases made through this online store ("Store"). By placing an order, you agree to be bound by the following terms.
The Store is operated by:
FMLY.LIFE GmbH
Franziskanerplatz 6/11
1010 Wien
Österreich
Contact: info@say10.com
2. Scope
These Terms apply to all orders placed by consumers via the Store. They also apply to future transactions unless otherwise agreed in writing.
3. Contract Formation
By completing checkout, you submit a binding offer to purchase the products in your cart.
An order confirmation email is not acceptance of the contract.
The contract is concluded when we ship the goods and send you a shipping confirmation.
4. Products & Availability
Product images may differ slightly due to screen settings or production variations.
All items are subject to availability. If a product is out of stock after ordering, we will notify you and issue a full refund.
5. Prices & Payment
All prices are shown in EUR and include VAT where applicable.
The Store accepts the payment methods shown at checkout.
Payment is due immediately upon purchase.
6. Shipping & Delivery
We ship to the countries listed on our website.
Delivery times are estimates and may vary.
You are responsible for providing the correct delivery address.
For international shipments, customs duties or import taxes may apply and are the buyer's responsibility.
7. Right of Withdrawal (EU Customers)
EU customers have the right to withdraw from the contract within 14 days without giving a reason.
To exercise this right, you must contact us at info@say10.com.
You must return the goods to us in unused, original condition.
Unless otherwise stated, you are responsible for return shipping costs.
Refunds will be issued within 14 days after we receive the returned goods, using the same payment method you used for the purchase.
Items excluded from withdrawal:
• Personalized goods
• Hygiene products that have been opened
• Digital downloads once accessed
8. Returns & Refunds
We only accept returns that comply with the withdrawal policy above or that involve defective goods.
Items that show signs of use, damage, or wear may not be refunded.
9. Warranty
Statutory warranty rights apply.
If you receive a defective product, please contact us immediately with photos and a description of the issue.
10. Liability
We are liable only for intentional or gross negligence.
We are not liable for minor negligence except in cases of injury to life, body, or health.
We are not responsible for delays or issues caused by shipping carriers or payment providers.
11. Retention of Title
Goods remain our property until fully paid.
12. Privacy
We process your personal data in accordance with our Privacy Policy, available on this website.
13. Applicable Law
These Terms are governed by the laws of the Federal Republic of Germany.
If you are an EU consumer, mandatory consumer protection laws of your residence country remain unaffected.
14. Online Dispute Resolution
The EU Commission offers an online dispute resolution platform:
https://ec.europa.eu/consumers/odr/
We are not obligated to participate in dispute resolution procedures before a consumer arbitration board.
15. Changes to These Terms
We reserve the right to update these Terms at any time.
The version applicable at the time of your order applies.